HiCLAS1
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How do I find and start the rlm-hiclas1 service in windows? The HCTM installer adds the rlm-hiclas1 service to Windows services. However, it does not start this service nor should it be started before the license extractor application is received from HiCLAS1. Whenever a license extractor is executed then this service needs to be started. Customers who have previously installed a HiCLAS1 product need to simply "restart" the service, whereas customers who are installing their first HiCLAS1 product need to "start" the service. Follow these steps to start (or restart) the rlm-hiclas1 service (these steps are for MicroSoft® Windows XP™, with similar steps for Windows 2000™).
How (and why) should I disable secondary network interfaces? It is not uncommon for modern computers to have more than one network interface, for example two Ethernet ports, wireless access, etc. When installing HiCLAS1 applications it is preferable to have only one network interface enabled (hereafter the primary network interface). For the primary network interface choose the one you know will always be used whenever the machine is on. After the installation is complete any number of network interfaces may be enabled. The reason for this is because the procedure used to build your unique hostid for licensing purpose queries each enabled network interface. If you submit a hostid file based on a 'secondary' network interface, then the license checkout may fail and the HiCLAS1 application will not run if a secondary interface should happen to be disabled on your platform. Likewise, even with a license based on the primary network interface, the license checkout will fail if the primary network interface is disabled when HCTM is executing. Follow these steps to check which network interfaces you have enabled and how to disable the secondary ones (these steps are for MicroSoft® Windows XP™, with similar steps for Windows 2000™)
How do I check if the license file environment variable is set? The license file is located by the value of an environment variable: Environment Variable: RLM_LICENSE_FILE Value: C:\my_hctm_directory\hctm8\hiclas1.lic Where ‘my_hctm_directory’ is your choice for locating the HCTM8 application. Usually this environment variable would have been defined and set by the installer application. The following steps are for the case that problems occur when the HCTM application will not find the license file. Follow these steps to check that this environment variable is set with the correct value and how to do this if it is not (these steps are for MicroSoft® Windows XP™, with similar steps for Windows 2000™). 1. Check for the environment variable i. Open a command prompt and type “echo %RLM_LICENSE_FILE%” 2. If no value is returned in the above step then it must be set manually as follows (this needs to be done once only and will survive computer restart): i. Right click on the desktop “my computer” icon ii. Select “Properties” iii. In the System Properties panel select the “Advanced” tab iv. Click on the “Environment Variables” button v. Scroll down in the “System Variables” window and look to see that the RLM_LICENSE_FILE environment variable is set and has the correct value vi. If it does not exist, then click the “New” button and define its name and value in the “New System Variable” panel vii. If it does exist but has the wrong value (or no value), then click the “Edit” button and define the correct value in the “Edit System Variable” panel viii. Click “OK” buttons to exit and save changes in the System Properties Panel 3. Open a new Command prompt window i. To confirm the value is assigned type “echo %RLM_LICENSE_FILE%” and inspect the response ii. Navigate to the folder C:\my_hctm_directory\hctm8\ where HCTM8 was installed and execute the rlm.bat script iii. View the contents of the hostid-string.txt file. This should show a copy of the hiclas1.lic file in addition to the host string. If the hostid-string.txt file existed before the execution of the rlm.bat script then new contents are appended to it. 4. Check the number of hostid strings found i. If there is only one hostid string then submit the file for a license application ii. If the hostid string is all zeros, then you have disabled all network interfaces. Enable your primary network interface (usually your primary Ethernet connection) and execute the rlmhostid.exe application and append the output to the hostid-string.txt file before submitting your license request iii. If there are multiple hostid strings then you need to read the FAQ on “How (and why) should I disable secondary network interfaces?” (see above). The rlm-hiclas1.log file shows the message "Port ... in use, waiting" and HCTM doesn't work: what is wrong? This log file in the location C:\hiclas1\rlm-hiclas1.log shows the rlm license server status as it listens for license requests on this port. A message such as this suggests that after installation a prior instance of hiclas1.exe is still executing on this platform and has blocked the port. Follow these steps in sequence to rectify the problem (these steps are for MicroSoft® Windows XP™, with similar steps for Windows 2000™)
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